Refund Policy

Buy online:
If you are not satisfied with your order for any reason, we will accept returns of brand new, unused merchandise with original tags, all original packaging and other components, and accompanied by the original buybuyshoes.shop receipt/invoice or gift receipt.

Please contact us via email before returning goods: support@buybuyshoes.shop

Returned items must not be washed, worn or altered. We do not accept returns on custom, or personalized items or clearance items. Returns may only be made in new, unused, unwashed and in good condition, including all original tags, packaging and components from the time of return or exchange.

Points for items you return will be refunded to your account using the same payment method used to purchase the items. The credit should appear on your next statement. You should receive an email confirming that your return has been processed.

You have two ways to return/exchange items purchased online: by mail. All returns for online orders, whether by mail or in store, must be returned within 30 days of the date the order is shipped.